at 6:29PM59Jeep still working to improve Cherokee's 9-speed auto
Fiat Chrysler is hoping an upcoming software update will stem the tide of consumer complaints surrounding its nine-speed automatic transmission. Owners of the 2014 Jeep Cherokee have reported a number of problems on the National Highway Traffic Safety Administration's SaferCar.gov website, since the new model and its troubled gearbox arrived way back in October 2013.
The software update is "intended to keep the vehicle performing as intended, and to prevent durability issues from occurring in the future," an FCA spokesperson told Automotive News, and will be available to owners of both the 2014 to 2015 Jeep Cherokee and the 2015 Chrysler 200, which also uses the 9AT. While FCA will be notifying consumers of the update, owners can also request the software reflash if they happen into their dealer before then.
Despite the widely documented problems with the transmission, the only complaints on NHTSA's website relate to the 2014 Cherokee – neither the 2015 Jeep nor the 200 have received any complaints. That bodes well as FCA prepares to begin deliveries of the 2015 Jeep Renegade and launch the Fiat 500X, both of which pair the 9AT with the 2.4-liter Tigershark four-cylinder.
"We have had to do an inordinate amount of intervention on that transmission, surely beyond what any of us had forecast," FCA CEO Sergio Marchionne told Automotive News. "There are things that we have done – that we continue to do. Our proactive customer care intervention has actually increased in intensity on these vehicles in 2014, especially in the second half."
What's fascinating about the 9AT's problems are that they haven't been the fault of manufacturer ZF, but have related to software that wasn't "mature" and had "teething problems," Marchionne has said previously, AN reports.
With the lack of criticism for the 9AT in 2015 models and this pending software update, though, here's hoping that FCA has finally figured out its fuel-sipping gearbox.
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I don't know how these companies don't catch these issues before production. I bought a 2012 Ford Fusion with the 6spd Auto and I will tell you that from what I read on the forums, Fords have the absolute worst Auto transmissions out there. I had to get my trans reflashed at about 10k miles and the loaner I was given had a transmission that was ready to fall out since it kept slipping gears real bad. I do agree to buy once the vehicle has been out for a while, but my Ford was in it's last model year before they changed to the current design.
oes it matter? The Cherokee has been a complete mess since launch, but sales are strong because the Jeep brand still has cache, despite Chrysler's best efforts to turn it into a complete joke. And don't give me any crap about its off-road prowess, most of the sales have been the 4-cylinder 2WD models. The entire vehicle was rushed to market, just like the 200 was, just like the Renegade will be. And Jeep sales will continue to skyrocket. It's just one of life's mysteries.
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Tom29 Days Ago@skoobeyThe Fusion still looks derpy to me. And until Ford kills M$ crap in their infotainment and moves to QNX like Chrysler, the 200 has an edge up there for anyone who wants tech in their car. My personal preference is a larger V6 over a turbo 4, too, which Ford no longer offers; so if I want a V6, 200 > Fusion. If you want AWD though, the Fusion and 200 are the only non-Subaru choices.
skoobey29 Days Ago@skoobeyAccord is more "normal"(more boring, and people like that, it's the only reason VW is doing so well globally), Camry has the best reputation, Malibu looks great, and Mazda 6 is great fun to drive.
So, everyone who is buying these cars, tens of thousands of them, is clueless. But little ol' anonymous you knows everything.
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